Terms of Conditions

Last updated: January 2026

These Terms & Conditions (“Terms”) govern your use of the CK Family Lawyers website and your engagement of our legal services. By accessing our website or instructing us, you agree to be bound by these Terms.

CK Family Lawyers (“we”, “our”, “us”) operates offices in Sherwood (Brisbane) and Hope Island (Gold Coast), providing legal services in family law, wills & estates, and conveyancing.

1. Definitions

“Client”, “you”, “your” refers to any person or entity accessing our website or engaging our services.
“Services” means legal advice, representation, document preparation, and related professional services.
“Website” means ckfamilylawyers.com.au and all associated pages.

2. Scope of Services

We provide legal services only after:

  • Conducting a conflict check
  • Accepting your instructions
  • Issuing a Costs Agreement and Disclosure Notice in accordance with the Legal Profession Act
  • Receiving your signed acceptance

Website content is general information only and does not constitute legal advice.

3. Costs, Fees & Billing

3.1 Costs Agreement

All fees, billing arrangements, and cost disclosures will be set out in your personalised Costs Agreement.

3.2 Estimates

Any cost estimates are indicative only and not binding unless expressly stated.

3.3 Invoicing

Invoices may be issued:

  • At agreed milestones
  • Monthly
  • Upon completion of work

3.4 Payment Terms

Payment is due within the timeframe specified in your Costs Agreement.

3.5 Third‑Party Costs

You are responsible for disbursements such as:

  • Court filing fees
    Barrister fees
    Expert reports
    Process servers

4. Confidentiality & Privacy

We handle personal information in accordance with:

  • The Privacy Act 1988 (Cth)
  • The Australian Privacy Principles
  • Our Privacy Policy

Legal professional privilege applies to communications where applicable.

5. Client Responsibilities

You agree to:

  • Provide accurate and complete information
  • Respond promptly to requests for instructions
  • Attend scheduled appointments and court events
  • Pay invoices on time
  • Inform us of any changes to your circumstances

6. Limitation of Liability

To the maximum extent permitted by law:

  • We exclude liability for loss arising from your reliance on website content
  • We are not responsible for delays caused by courts, third parties, or external agencies
  • Our liability is limited in accordance with professional standards legislation

Nothing in these Terms excludes rights under the Australian Consumer Law, which requires fairness and transparency in contract terms.

7. Intellectual Property

All website content—including text, graphics, logos, and documents—is owned by C + K Family Lawyers unless otherwise stated.
You may not reproduce or distribute website content without written permission.

8. Website Use

By using our website, you agree not to:

  • Engage in unlawful or harmful activity
  • Attempt to gain unauthorised access to systems
  • Use the website in a way that disrupts its functionality

We may update or remove website content at any time.

9. Third‑Party Links & Services

Our website may contain links to third‑party websites or services (e.g., JustFund).
We do not control or endorse third‑party content and are not responsible for:

  • Accuracy
  • Security
  • Availability
  • Privacy practices

10. Termination of Services

We may cease acting for you where permitted by law, including where:

  • You fail to provide instructions
  • You do not pay invoices
  • A conflict of interest arises
  • There is a breakdown in the solicitor‑client relationship

You may terminate our services at any time, subject to payment of outstanding fees.

11. Dispute Resolution

If you have concerns about our services or billing, please contact us promptly so we can address the issue.
You may also contact:

  • The Legal Services Commission (QLD)
  • The Office of the Australian Information Commissioner (for privacy matters)

12. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes will be subject to the jurisdiction of Queensland courts.

13. Changes to These Terms

We may update these Terms from time to time.
The latest version will always be available on our website.

14. Contact Us

C + K Family Lawyers
PO Box 2447, Graceville East QLD 4075
Email: [email protected]
Phone: 07 3161 2762
Website: ckfamilylawyers.com.au

1. What Personal Information We Collect

We collect personal information that is reasonably necessary for our legal services and business operations. This may include:

1.1 General personal information

  • Full name, date of birth, gender
  • Contact details (address, email, phone number)
  • Identification documents
  • Payment and billing information

1.2 Sensitive information

As a family law firm, we may collect sensitive information such as:

  • Relationship history
  • Parenting arrangements
  • Financial records
  • Health information
  • Court documents
  • Information about children
  • Information relating to family violence or safety concerns

Sensitive information is handled strictly in accordance with APP 3 and APP 6.

1.3 Website and digital information

  • IP address, browser type, device information
  • Website usage analytics
  • Online enquiry form submissions

2. How We Collect Personal Information

We collect information directly from you when you:
 
  • Contact us by phone, email, or through our website
  • Attend consultations or provide documents
  • Engage us to act on your behalf
  • Submit an online enquiry form on our website
We may also collect information from:
 
  • Courts and tribunals
  • Other parties or legal representatives
  • Government agencies
  • Financial institutions
  • Third‑party service providers (e.g., JustFund for legal financing)

3. Why We Collect and Use Personal Information

We only collect, use, and hold personal information for purposes directly related to our legal services, including:
 
  • Providing legal advice and representation
  • Communicating with you
  • Managing your matter and file
  • Complying with legal, regulatory, and professional obligations
  • Internal administration and business operations
  • Conflict checks
  • Billing and financial management
These purposes align with standard family law practice obligations.

4. Disclosure of Personal Information

We may disclose your personal information to:
 
  • Courts, tribunals, and dispute resolution bodies
  • Barristers, experts, and mediators
  • Opposing legal representatives
  • Government agencies (e.g., Services Australia, Child Support, Police)
  • Financial institutions
  • IT and administrative service providers
  • Our legal financing partner (JustFund), where relevant to your matter
We do not sell personal information to third parties.
We only disclose sensitive information where permitted under the APPs or required by law.

5. Disclosure to Overseas Recipients

We do not routinely disclose personal information overseas.
If disclosure becomes necessary (e.g., international family law matters), we will:
 
  • Seek your consent where required
  • Take reasonable steps to ensure compliance with APP 8

6. Data Security and Storage

We take reasonable steps to protect personal information from:
 
  • Misuse
  • Interference
  • Loss
  • Unauthorised access, modification, or disclosure
Security measures include:
 
  • Secure physical file storage
  • Password‑protected systems
  • Encrypted communications where appropriate
  • Staff confidentiality obligations
These obligations align with APP 11.

7. Access to and Correction of Personal Information

You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate, incomplete, or outdated.

Requests can be made by contacting us using the details in Section 12.

We will respond within a reasonable timeframe in accordance with APP 12 and APP 13.

8. Website Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.
 
Information collected may include:
 
  • IP address
  • Device type
  • Browsing behaviour
You may disable cookies through your browser settings, though some website features may not function properly.

9. Email, Online Forms & Electronic Communication

When you contact us through our website or by email, we collect the information you provide so we can respond to your enquiry.
 
Online enquiries submitted via ckfamilylawyers.com.au are transmitted securely.

10. Information About Children

Family law matters often involve children.
 

We only collect information about children when necessary for your legal matter and handle such information with heightened confidentiality.

11. Legal and Professional Obligations

As legal practitioners, we are bound by:
 
  • The Privacy Act 1988 (Cth)
  • The Australian Privacy Principles
  • Legal professional privilege
  • Confidentiality obligations under the Legal Profession Act and professional conduct rules

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, please contact:
 

C + K Family Lawyers

PO Box 2447, Graceville East QLD 4075

Email: [email protected]

Phone: 07 3161 2762

Website: www.ckfamilylawyers.com.au

13. Complaints

If you believe your privacy has been breached, please contact us so we can investigate.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which oversees the Privacy Act.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

My experience of dealing with Chris and Krystina has been nothing short of exceptional and professional every time. I appreciate the level of detail and compassion given to my matters and the support that I’ve received from them. I have no hesitation in recommending them.

Jacki Wuersching

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