How Is Child Custody Decided After Separation?

Contents

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Most parents walk into a separation believing the word “custody” describes something the law will hand them or take away. It doesn’t work like that.

Australian family law doesn’t use the word custody at all. It deals with parental responsibility, where a child lives, and how much time they spend with each parent. Those three things can produce very different outcomes in very different families, and none of them is automatic.

What drives every decision, whether you and your ex make it together or a judge makes it for you, is a single question: what arrangement is in the best interests of this child? Not what you want. Not what your ex wants. What the child needs.

Most people assume the law favours mothers, or guarantees equal time, or punishes the parent who left the relationship. None of those things is true. What the law actually does is weigh a set of factors about your specific family, and come to a conclusion that might look nothing like what either of you expected.

So before you decide what to fight for, or whether to fight at all, it helps to understand what the system actually considers and what your realistic options are.

Key Takeaways

  • Australian family law doesn’t use the word “custody”. The system deals with parental responsibility, living arrangements and time. Understanding that distinction shapes every decision you’ll make.
  • The best interests of the child is the only test. Every court decision, every consent order and every parenting plan is measured against it.
  • Equal shared parental responsibility is not the same as equal time. The presumption exists, but it doesn’t produce an automatic 50/50 split, and it can be displaced entirely in cases involving family violence or abuse.
  • Most families resolve parenting arrangements without going to court. Mediation, parenting plans and consent orders are the norm. Contested hearings are the exception.
  • Family violence changes everything. Safety is the first consideration, and a history of violence or a current protection order will affect how arrangements are structured.
  • Timeframes and cost depend almost entirely on whether you can agree. A negotiated outcome can take weeks. A contested final hearing can take years.

What is the difference between “custody”, “care” and “parental responsibility”?

When a parent sits across from us and says “I want custody of my kids”, they usually mean three distinct things at once. They want the children to live with them. They want to make decisions about the children’s lives. And they don’t want their ex to have the same power they have.

The law separates those things.

Parental responsibility is about who makes major long-term decisions for a child: schooling, religion, medical treatment, name changes. It has nothing to do with where the child sleeps.

Living arrangements describe which parent a child lives with, or whether they split their time between two homes.

Time with each parent describes the contact schedule: school days, weekends, school holidays, special occasions.

A parent can have equal shared parental responsibility but have the children living primarily with the other parent. A parent can have generous time with the children without having any formal parental responsibility. The combinations are almost unlimited.

When people say “I want 50/50 custody”, they usually mean equal time. When they say “I want sole custody”, they often mean they want to make decisions alone. Both of those are legitimate concerns. But conflating them leads to people fighting for outcomes that don’t actually solve their problem.

Key Point

Key Point: Clarity about what you actually need, decision-making authority, a workable time arrangement, or both, saves time, money and conflict. Get that clarity before you start negotiating.

What does “the best interests of the child” really mean in practice?

The phrase sounds obvious. Of course decisions should be in a child’s best interests. But in practice, courts weigh specific factors, and the weight given to each one depends on your family’s circumstances.

The two primary considerations, the ones that sit above everything else, are:

  1. The benefit to the child of having a meaningful relationship with both parents.
  2. The need to protect the child from physical or psychological harm, including harm from witnessing family violence.

Where those two things are in tension, protection from harm comes first. That is not a caveat or a footnote. It is the starting point.

Beyond those two, the court looks at a broader range of factors including the child’s views (depending on their age and maturity), the nature of the child’s relationships with each parent and other significant people in their life, the practical difficulty of proposed arrangements, each parent’s capacity to meet the child’s needs, and the likely effect of any change in the child’s circumstances.

It also looks at whether either parent has failed to comply with previous court orders, and whether either parent has facilitated or obstructed the child’s relationship with the other parent.

In real terms, that means the court is asking: what does this particular child need, in this particular family, right now and into the future? A family with a newborn gets a different answer from a family with a fourteen-year-old. A family with a history of violence gets a different answer from a family dealing with work schedules.

There is no template. There is no formula that produces an automatic outcome.

Key Point

Expert Tip: If you’re preparing to negotiate or go to court, think about the best interests factors as a checklist for your own situation. Where are your strengths? Where are the gaps? That honest assessment, done before emotions are running high, will shape a more realistic strategy.

Is there a presumption of 50/50 custody?

No. There is a presumption of equal shared parental responsibility, and those two things are not the same.

Equal shared parental responsibility means both parents jointly make major long-term decisions about the child’s life. It is the starting point in most cases, but it can be displaced. If there has been family violence, abuse, or other circumstances that make joint decision-making unworkable or unsafe, the presumption doesn’t apply.

When equal shared parental responsibility does apply, the court is required to consider whether equal time with each parent would be in the child’s best interests and reasonably practicable. If equal time doesn’t work for the child, the court then considers whether substantial and significant time would be appropriate.

But “consider” is not the same as “order”. The court weighs the actual circumstances. Distance between parents, work patterns, school-age stability, the child’s established routines, each parent’s capacity to facilitate the relationship with the other parent, all of these affect the outcome.

In practice, equal time arrangements work well in some families and are genuinely unsuitable for others. The court doesn’t assume one is better than the other. It looks at what actually serves this child’s life.

When someone asks us “will I get 50/50? “, the honest answer is: it depends. It depends on your child’s age, your family’s geography, your work schedules, the relationship between you and your ex, your history of caregiving, and whether there are any safety concerns. If all of those line up, equal time is possible. If several of them don’t, a different arrangement may serve your child better.

Key Point

Key Point: The law doesn’t promise equal time. It promises your child arrangements that are safe and workable for their life. Sometimes those arrangements are equal. Often they’re not.

How do courts look at family violence and safety concerns?

This is the area where most generic legal content falls short, because it lists family violence as a factor without sitting with what that actually means for someone who is frightened.

If there is family violence in your relationship, whether there’s a formal protection order or not, it changes the legal analysis from the ground up.

The court must give particular weight to the need to protect a child from harm, including harm caused by witnessing violence. A history of controlling behaviour, threats, emotional abuse or physical violence is directly relevant, even if the children were never directly targeted.

You do not need a police report. You do not need a conviction. You do not need a domestic violence order already in place. Evidence of family violence can include your own sworn statement, records of incidents, messages and emails, medical records, evidence from people who witnessed the behaviour, and the content of any protection order proceedings.

The presumption of equal shared parental responsibility does not apply if the court finds there has been family violence or child abuse. That is a significant shift. It opens the door to orders that look very different from what might otherwise be the starting point.

Supervised visits, no contact arrangements, or sole parental responsibility can all result from findings about safety.

If you are currently in an unsafe situation, or you are worried about what happens to the children when you separate, that concern belongs at the front of your legal advice, not the back. Get advice about urgent parenting orders and the intersection with domestic violence orders before you take steps that might put yourself or the children at risk.

Key Point

Expert Tip: A current domestic violence order (DVO) from a Queensland Magistrates Court does not automatically resolve parenting arrangements, but it is directly relevant to them. Make sure whoever is advising you on the DVO is also across the parenting situation, and vice versa.

What happens if you can agree on parenting arrangements?

Agreement is always the better outcome. It’s faster, less expensive, and less damaging to the children than a contested hearing. It also produces arrangements that are more likely to be followed, because both parents had a hand in designing them.

There are three forms your agreement can take, and they are not equal.

A parenting plan is a written agreement signed by both parents. It records your arrangements, but it is not legally enforceable. If one parent stops following it, the other parent can’t go to court and enforce it the way they could a court order.

Consent orders are filed with the Federal Circuit and Family Court of Australia and, once approved, have the same force as any other court order. If one parent breaches them, the other can go back to court. Consent orders are usually the right choice if there is any uncertainty about whether the agreement will hold.

A parenting plan made after consent orders are already in place will replace those orders to the extent the plan is inconsistent with them. That’s a nuance many parents don’t know, and it matters.

Most families who are separating without major conflict can reach agreement with the help of family dispute resolution. This is a structured mediation process, and in most cases you’re required to attempt it before applying to court. If it doesn’t produce an agreement, the family dispute resolution practitioner issues a section 60I certificate, which is what you need to file an application for parenting orders.

The process of formalising an agreement into consent orders is more straightforward than a contested hearing, but it still benefits from legal advice. Courts do reject consent orders that aren’t in the child’s best interests, and a lawyer can help you anticipate that before you file.

Key Point

Expert Tip: If you have a verbal arrangement that’s been working for months, consider making it formal. Verbal agreements hold until they don’t, and when they break down, the absence of a written record makes everything harder.

What happens if you can’t agree on parenting arrangements?

If family dispute resolution doesn’t produce an agreement, or if your situation is one where mediation isn’t appropriate (serious family violence, for example), you can apply to the Federal Circuit and Family Court of Australia for parenting orders.

The application is filed through the Commonwealth Courts Portal. Once filed, the court process typically moves through a series of stages: a first hearing, often called a mention or directions hearing, then possibly a family report, interim hearing, and eventually a final hearing if the matter isn’t resolved along the way.

At each stage, the court encourages resolution. Most matters settle before a final hearing. Some settle on the morning of a final hearing. Some go all the way through.

Interim orders are made while the matter is still being decided. They’re designed to create stability for the children in the meantime. Interim arrangements can cover where the children live, how much time they spend with each parent, and who is responsible for day-to-day decisions.

The evidence that influences interim decisions includes the history of caregiving, the current living arrangements, any family violence history, and the practical circumstances of each parent. Interim orders don’t pre-determine the final outcome, but they often establish a pattern that becomes the starting point for final negotiations.

Key Point

Key Point: The gap between filing and a final hearing can be substantial. Having interim orders in place gives both parents and the children a framework to operate within while the matter is being resolved. Don’t wait until things deteriorate before you seek them.

How long does a parenting matter usually take?

The honest answer is that it depends almost entirely on how much you and your ex can agree on.

A parenting plan negotiated with legal assistance can be in place within a few weeks. Consent orders, once agreed, can be filed and approved within a few months.

A contested matter before the Federal Circuit and Family Court of Australia is a different proposition. Waiting times between filing and a first hearing vary. Waiting times between a first hearing and a final hearing can extend to twelve months or more, depending on the complexity of the matter and the court’s list.

Several things can slow a matter down: a family report being ordered, which takes time to prepare and receive, an independent children’s lawyer being appointed, expert evidence about a parent’s mental health or substance use, or allegations that require investigation.

Several things can speed it up: one or both parents being willing to compromise, early engagement with a family dispute resolution process, and a focus on what the children actually need rather than what each parent believes they deserve.

Urgent situations, such as where a child is at risk or has been taken without consent, can move through the court quickly. Urgent parenting orders can sometimes be obtained within days.

Key Point

Expert Tip: The single biggest time and cost driver in a parenting matter is the level of conflict between the parents. Every round of contested correspondence, every unnecessary subpoena, every hearing that could have been avoided costs time that belongs to you and to your children. Agreement, even partial agreement, shortens the road.

How much does sorting out custody and parenting arrangements cost?

Cost varies widely, and anyone who gives you a precise figure without knowing the details of your situation is guessing.

At one end, a parenting plan prepared with the help of a lawyer and agreed by both parents might involve a few hours of legal time on each side. At the other end, a fully contested final hearing, with family reports, independent children’s lawyers, and multiple interim appearances, can run to tens of thousands of dollars for each party.

The variables that drive cost include whether you can agree, how quickly you can agree, how complex the factual issues are, whether there are urgent applications, whether a family report is ordered, and whether an independent children’s lawyer is appointed (which is an additional cost borne by the parties).

Legal aid may be available in some circumstances, particularly where family violence is involved. Legal Aid Queensland is the relevant body.

It is worth knowing that even in contested matters, most of the cost is incurred before a final hearing. Interim hearings, correspondence, negotiations and report preparation all accumulate. Reaching a settlement before a final hearing can save significant amounts.

The proportionality question matters. An extended legal dispute over parenting arrangements can cost more than the practical benefit gained. That doesn’t mean you shouldn’t pursue what your child needs. It means the cost of the process should be a factor in how you decide to pursue it.

If you’re thinking about this, a confidential conversation with the C + K Family Lawyers team can help you understand what your situation is likely to involve and what options might work for your circumstances.

Key Point

Key Point: The cheapest outcome is almost always the one both parents reached themselves, with legal guidance. The most expensive is the one a judge decided after a contested final hearing. Most matters land somewhere between those two points.

Do you need to go to court?

No. Not if you can reach agreement.

The court is the last resort, not the first stop. Most families work through their parenting arrangements without a final contested hearing.

Before applying to court, most parents are required to attempt family dispute resolution. This is a structured process, conducted by an accredited family dispute resolution practitioner, where a neutral third party helps you and your ex work through the issues. It can be done in person, by telephone or video, and in some cases it can be conducted with the parties in separate rooms, which matters if there is a history of conflict or fear.

If you reach agreement in mediation, that agreement can be recorded in a parenting plan or turned into consent orders. If you don’t, the practitioner issues a section 60I certificate that allows you to file in court.

Exceptions to the requirement to attempt mediation include situations involving family violence, urgency, and certain child protection matters. If you think your situation is one of those, get legal advice before filing.

Key Point

Expert Tip: Family dispute resolution is not just a box to tick. Used well, it can produce arrangements both parents commit to, which is far better for the children than arrangements imposed by a court.

What happens in urgent situations where the children aren’t safe?

If you genuinely believe your children are at risk of harm right now, the legal system can move quickly.

Urgent parenting orders can be applied for without giving the other party notice in extreme cases. These are called ex parte applications. They’re not the norm, and courts don’t make them lightly, but they exist precisely for situations where waiting is dangerous.

If a child has been taken interstate or overseas without consent, there are specific provisions to deal with that urgently, including recovery orders that require a child to be returned.

If there is family violence, a domestic violence order from a Queensland Magistrates Court can restrict contact and movement. That process runs alongside the family law process, and both matter.

If you are worried that a parent is about to take the children and you won’t know where they are, that concern is one you should raise with a lawyer immediately, not after it has happened.

Document everything you can. Dates, incidents, messages, observations. Not because you are building a case, but because if something happens, a clear record is worth far more than a general description.

Key Point

Expert Tip: If you’re frightened that the other parent will take the children somewhere you can’t find them, contact a lawyer today. Urgent applications can be filed quickly when the circumstances justify it, and waiting a week can change the outcome completely.

Will your child’s views be taken into account?

Yes, but not in the way most parents expect.

The court considers a child’s views, but those views are one factor among many, and the weight given to them depends on the child’s age and maturity. A sixteen-year-old’s firmly expressed preference will carry more weight than an eight-year-old’s.

Children are not called to give evidence. Their views are usually gathered through a family report, prepared by a family consultant appointed by the court, or sometimes through an independent children’s lawyer who speaks with the child and represents their interests separately from either parent.

An independent children’s lawyer does not simply advocate for what the child wants. They advocate for what they assess to be in the child’s best interests, which can be different. That distinction surprises some parents.

What the court is alert to is whether a child’s expressed views have been influenced by a parent. Parental alienation, or the concern that one parent is undermining the child’s relationship with the other, is something courts take seriously. Raising it when it genuinely exists is appropriate. Weaponising the concept to dismiss legitimate concerns from the other parent is a different thing, and judges generally see through it.

If your teenager is refusing to go to the other parent’s house, the question is why. Sometimes the reason is the child’s own preference. Sometimes it reflects the atmosphere in one household. Sometimes it reflects something more serious. The answer to that question matters, and it needs to be pursued carefully.

Key Point

Key Point: A child’s wishes matter, but they don’t decide the outcome. The court listens to the child through a protective process, not a courtroom cross-examination.

What if one parent wants to move to a different city or state?

Relocation cases are among the most contested in family law, and the most emotionally fraught.

If you have parenting orders in place and want to relocate with your children in a way that would significantly affect the other parent’s time, you generally need either the other parent’s consent or a court order permitting the move.

The court approaches relocation by weighing the same best interests factors it applies in any parenting matter. The reason for the move, whether it’s for work, family support or a new relationship, is relevant but not determinative. The impact on the children’s relationship with the parent they leave behind is given serious weight.

There is no rule that says relocation is permitted or refused. There is no automatic outcome. The court looks at what arrangement will best serve this child’s life, which might mean the move happens, doesn’t happen, or happens with different care arrangements to compensate.

If you’re thinking about relocating, get legal advice before you make plans that are hard to reverse. And if you’re worried that your ex is about to relocate with the children without your agreement, raise it as a matter of urgency.

Key Point

Expert Tip: Relocation disputes often reach court because one parent moves first and asks questions later. Moving first doesn’t create a legal advantage. It often creates a significant legal disadvantage.

How do mental health or substance use issues affect parenting arrangements?

Directly. A parent’s capacity to meet a child’s needs is a core consideration in any parenting matter.

Mental health conditions are not, in themselves, a reason to restrict a parent’s time. Many parents manage serious mental health conditions and raise children safely and well. The question is whether the condition, and how it is being managed, affects the parent’s capacity to care for the child.

Substance use is treated similarly. Active, unmanaged addiction that exposes a child to harm is a serious concern. A parent in recovery with appropriate support is a different situation.

In either case, the court can order supervised time, require assessments, or structure arrangements around treatment plans. What it won’t do is make blanket assumptions. Evidence matters.

If you have concerns about a co-parent’s mental health or substance use, document what you observe, in specific terms, with dates. The general statement “they drink too much” is far less useful than specific recorded incidents.

Key Point

Key Point: Parenting capacity is assessed on evidence, not labels. A diagnosis or a history of addiction does not automatically produce a particular outcome. What matters is the current reality and the child’s actual safety.

How does child protection law interact with family law parenting orders?

The two systems operate separately but their decisions can significantly affect each other.

If the Department of Children, Youth Justice and Multicultural Affairs (formerly the Department of Child Safety) is involved with your family, their assessment of risk is relevant to parenting proceedings. A child protection order made under Queensland state law can affect what the family law court can order.

If a child is subject to a child protection order that places them in the care of the state or a relative, a parenting order under federal family law cannot simply override that. The interaction between the two systems is complex, and you need advice that covers both.

If you are involved with child protection and are also dealing with parenting proceedings, make sure your lawyer knows about both. They are not separate problems.

Key Point

Expert Tip: Child protection involvement doesn’t automatically end when family law proceedings start. The two processes need to be managed together, with advice from someone who understands both frameworks.

What documents and evidence help the court decide parenting arrangements?

Evidence in parenting matters is different from evidence in a property dispute. It is largely about the day-to-day texture of family life and each parent’s capacity to provide for the children.

Useful evidence includes:

  • A clear parenting history: who took the children to school, medical appointments, sports, who attended school events, who managed homework and bedtime routines.
  • Messages and emails that document how communication between the parents has worked (or not worked).
  • School reports and medical records that speak to the children’s current wellbeing.
  • Records of any incidents involving family violence, police callouts, intervention orders or protection orders.
  • Photographs or records that document the children’s living conditions in each home.
  • Evidence about each parent’s work schedule and proposed care arrangements.

What does not help, and often actively harms a parent’s position, is a tone that focuses on attacking the other parent rather than demonstrating what the child needs. Courts are experienced at distinguishing parents who are genuinely focused on their children from parents who are primarily focused on the conflict.

Key Point

Expert Tip: Start a parenting diary now. Date, time, what happened, who was present. Not dramatic entries, just factual ones. If matters escalate, this record is far more credible than general assertions about what “always” happens.

Do you need a family lawyer, or can you handle this yourself?

Some parents do manage straightforward parenting matters without legal representation. The court system has self-representation resources, and for a genuinely simple agreed matter, it is possible.

But the cases where people genuinely need legal advice are not always the cases they expect. A matter that feels straightforward at the beginning can become complicated quickly: a parent who stops complying with arrangements, a new partner who raises safety concerns, a proposed move interstate, a child who develops new needs.

The cases where legal advice is most important include any matter involving family violence, any matter where you have safety concerns, any matter involving child protection, any relocation question, and any matter where you don’t trust that an informal arrangement will hold.

Even in matters that stay out of court, a lawyer can help you understand what a realistic arrangement looks like, avoid agreeing to something that doesn’t serve your child, and make sure any written agreement is enforceable.

The cost of a few hours of legal advice at the beginning is almost always less than the cost of fixing a problem that develops because advice wasn’t sought.

Key Point

Expert Tip: A brief consultation is not a commitment to full representation. It’s a way to understand what you’re dealing with before you decide how to handle it.

What should you do right now?

The most useful thing you can do in the first few days of a separation is also the simplest: write down the current arrangements.

Where are the children sleeping? Who is doing the school run? Who attends medical appointments? Who makes the calls about what the children eat, when they go to bed, which activities they do?

That record becomes the baseline. If matters escalate, the baseline matters. If you negotiate, the baseline is your starting point. If you go to court, the baseline is evidence.

Don’t make dramatic changes to established arrangements without advice. Courts place significant weight on stability. A parent who unilaterally changes where the children sleep, or stops the other parent from seeing them without a genuine safety reason, may find that decision reflects poorly on them later.

If there is family violence or you are frightened, contact a lawyer, a domestic violence service, or the police. Concern for your safety and the children’s safety is always the first priority.

If things are difficult but not unsafe, a confidential conversation with the C + K Family Lawyers team can help you understand what your situation involves, what options are available to you, and what the next realistic step looks like.

Key Point

Key Point: The most protective thing you can do for your children right now is to stay focused on their needs, not on the conflict. That clarity will also serve you better in any legal process.

How can you make the process easier on your children?

The honest answer is that the most damaging thing for children is not separation. It is sustained conflict between their parents.

Children who see their parents communicate respectfully, keep adult problems away from them, and maintain stable routines, manage separation better than children in high-conflict households where one parent stays. That finding comes from decades of research and from what family consultants observe directly.

Practically, this means keeping adult conversations away from children. It means not asking children to relay messages. It means not asking them to choose sides, or to report on the other household, or to carry the emotional weight of your fear and sadness.

It means, as far as possible, shielding them from the legal process. They should not know the details of what is filed. They should not be told “the court will decide”. They should feel that both parents are thinking about them.

That is genuinely hard when you are frightened, exhausted and dealing with a co-parent who is not cooperating. We see it every week. But it is the single most important thing you can do for the outcome of your children’s lives, separate from the legal outcome of your matter.

Key Point

Expert Tip: If your children are struggling, a child psychologist or school counsellor can provide support without being drawn into the legal proceedings. That support is independent of the legal process and is worth arranging early.

Frequently asked questions about parenting arrangements after separation

My ex has taken the children to their parents’ house and won’t tell me when they’re coming back. What can I do?

Contact a family lawyer immediately. If there are existing parenting orders and your ex is breaching them, you can apply for enforcement. If there are no orders, you can apply for urgent parenting orders. If you believe the children are at risk, contact the police. Don’t wait to see if the situation resolves.

We’ve been separated for a year with an informal arrangement. Now my ex wants to change everything. Do they have the right to do that?

Without parenting orders, either parent can change informal arrangements. That’s one of the key reasons to formalise an arrangement that’s working: it protects the stability you’ve built. If your ex is changing things in a way that disrupts the children, seek legal advice about consent orders or, if necessary, parenting orders.

My child says they don’t want to see the other parent. Am I allowed to stop visits?

Not without a genuine safety reason, and not unilaterally if there are parenting orders in place. Stopping contact without court approval, unless there is an immediate safety risk, can be treated seriously by a court. If your child is distressed about contact, the right path is to raise it formally, through a family report or application to vary the orders, not to simply refuse to send them.

Can grandparents apply for time with grandchildren?

Yes. Grandparents, and other significant people in a child’s life, can apply for parenting orders. The same best interests test applies. There is no automatic entitlement, but a significant relationship with a grandparent is a factor the court takes seriously.

If my ex and I agree on everything, do we still need a lawyer?

You don’t have to have one, but it is strongly advisable. A lawyer can check that your agreement is enforceable, that it reflects what the law would actually order, and that it is drafted in a way that prevents ambiguity later. Courts can and do reject consent orders that don’t meet the required standard. Getting advice before you file is far simpler than redoing the paperwork after a rejection.

A note on what comes next

Parenting matters feel impossibly complex when you’re in the middle of them. They become more manageable when you understand what the system actually looks at, what your real choices are, and what a realistic outcome might look like.

You don’t have to have all the answers today. You just have to take the next step.

If you’d like to talk through your situation with a family lawyer who has done this hundreds of times, the C + K Family Lawyers team offers confidential consultations with no obligation. We’ll tell you what you’re dealing with, what your options are, and what to do next.

This article is general information only and is not legal advice. Family law outcomes depend on your individual circumstances. For advice about your situation, speak with a qualified family lawyer.

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About the Author

Christopher (Chris) Jones is the Principal Lawyer and co-founder of CK Family Lawyers, a Queensland family law firm. Chris advises on divorce, property settlement, parenting arrangements, binding financial agreements, mediation and domestic violence matters. After working in legal environments where clients felt depersonalised and lost in jargon, he co-founded the firm with Krystina Jones on the belief that people deserve family lawyers who genuinely care, and he works directly with his clients throughout their matters.

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